Adam & Eve — VOC Strategy

Voice-of-Customer Brand Study

01 · The Wedge

Adam & Eve owns the front door of the category — trusted, mainstream, affordable, US-owned — but leaks the educated repeat buyer to body-safe specialist shops. The single highest-leverage move: earn and loudly own the body-safe-materials claim, turning its two biggest liabilities (material distrust + "just the beginner store") into a defensible trust position offshore or premium-priced rivals can't copy.

02 · Competitive Positioning

Lovehoney

Weakness: offshore HQ; strong CS is its moat, not materials.
Counter: "100% US-owned" + match the returns promise.

Lelo

Weakness: premium price resistance.
Counter: "premium feel without the Lelo price."

PinkCherry

Weakness: competes on price, not trust.
Counter: body-safe curation + US-owned.

SheVibe / Peepshow

Weakness: not price-competitive, small selection.
Counter: A&E must EARN body-safe to keep educated buyers.

03 · Ranked Angles (a menu — you choose)

Best opportunity #1 Body-Safe Without the Guesswork

P3 Body-Safe · P1 First-Timer

Make '100% body-safe silicone' front and center. 173 organic mentions debate materials — own it explicitly.

‘Your first toy shouldn’t be a chemistry experiment.’
☐ Select
High volume #2 Premium Feel, Entry Price

P5 Value · P6 Upgrader

Price is the #1 theme (257) — but pair it with quality/safety proof, never price alone.

‘Lelo performance. A&E price.’
☐ Select
Differentiator #3 The Trusted US Original

P1 First-Timer · P3 Body-Safe

A&E + Babeland are 100% US-owned vs offshore rivals. 58 trust mentions; few rivals use it.

‘America’s original adult brand — since 1971.’
☐ Select
Conversion gate #4 No One Will Ever Know

P4 Discreet · P1 First-Timer

Discretion is a hard purchase gate (40 mentions), underplayed today.

‘Plain box. Discreet billing. Nobody needs to know but you.’
☐ Select

04 · Do-Not Grid

🚫 Lead with price alone
Triggers "cheap = unsafe." Pair with quality/safety.
🚫 Claim body-safe you can't back
These buyers check and call it out.
🚫 Be "the cheap beginner store" only
That's the ceiling losing repeat buyers.
🚫 Bury discretion
For privacy seekers it's the whole decision.

05 · Creative Iterations

Pending top-ads access — out of scope for this VOC-only run.